At Grit and Beskar, we take great pride in crafting each product by hand with care, precision, and attention to detail. We stand behind the quality of our work and want you to feel confident in your purchase.

What’s Covered:

We offer a 30-day warranty from the date your order is marked as delivered. This warranty covers:

• Device failures
• Defects in workmanship or materials caused during the handmade production process

If your item stops working properly or arrives with a problem that is not caused by installation, misuse, modification, accidental damage, or normal wear and tear, we will repair, replace, or refund the item at our discretion.

What’s Not Covered:

• Damage caused by dropping, water exposure, over-voltage, battery misuse, improper handling, or modifications
• The installation of the device into costumes, gear, clothing, etc
• Wear and tear from regular use
• Cosmetic blemishes that do not affect function
• Shipping damages caused after delivery confirmation (please contact the shipping provider if applicable)

How to Start a Warranty Claim:

If something goes wrong and you believe it’s covered under our warranty, please contact us within the 30-day window. Be ready to provide:

• Your order number
• A description of the issue
• Photos or videos showing the problem

We’ll work with you directly to troubleshoot, repair, or replace your item, and make things right.

 

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